What to do when the shipping method is unavailable on order?
One common issue you bring to us is {Source} doesn’t ship to {country}. Change source when placing orders to AliExpress. This typically means the product can’t be shipped to your customer’s location. Continue reading for a solution.
Login to Zopi and go to the Order center page.
Access the New orders tab.
Find the order with an error and click on the red diamond-shaped icon next to the order ID to resolve the issue quickly.
In the Pop-up, click Change source.
In the Map supplier card, click Change and add a new supplier product link click Find similar suppliers below the supplier product field to select your desired product from the result list.
Select the corresponding new supplier’s variant to match the store’s variants, then click Map.
Click Map once more to confirm.
With the order issues resolved, you should now be able to fulfill orders successfully.
The shipping method is N/A on my order, how can I resolve this?
Fulfill Orders Automatically on Zopi
Steps
Login to Zopi and go to the Order center page.
Access the New orders tab.
Find the order with an error and click on the red diamond-shaped icon next to the order ID to resolve the issue quickly.
In the Pop-up, click Change source.
In the Map supplier card, click Change and add a new supplier product link click Find similar suppliers below the supplier product field to select your desired product from the result list.
Select the corresponding new supplier’s variant to match the store’s variants, then click Map.
Click Map once more to confirm.
With the order issues resolved, you should now be able to fulfill orders successfully.
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The shipping method is N/A on my order, how can I resolve this?
Fulfill Orders Automatically on Zopi
Updated on: 17/03/2025
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